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Our fitting services limited for London

FAQ




What types of flooring fitting services do you offer?
Answer: 
We offer professional flooring fitting services for a wide range of flooring types, including carpets, luxury vinyl tiles, laminate flooring, and underlay. Our experienced fitters ensure that your flooring is fitted correctly and to the highest standard.


How do I book a flooring fitting service?
Answer: 
Booking a flooring fitting service is easy. Simply select the type of flooring you need fitted, enter the length and width of the area, and pay for the service. Our team will then contact you to arrange a convenient time for the fitting.


How do I measure the area where the flooring is to be fitted?
Answer: 
We recommend that you measure the length and width of the area and then multiply these figures to calculate the total square footage. You should also add an extra 10% to the total square footage to allow for cutting and trimming.


How long does the fitting process typically take?
Answer: 
The fitting time can vary depending on the size of the area to be fitted and the type of flooring product. However, we aim to complete the fitting within one day for most projects.


What should I do to prepare the area for fitting?
Answer: 
We recommend that you remove all furniture and objects from the area where the flooring is to be fitted. This will allow our fitters to work more efficiently and ensure that the finished result is of the highest standard.


Do you provide any warranties for your fitting services?
Answer: 
Yes, we offer a warranty on all our fitting services. The length of the warranty can vary depending on the specific service, but we will provide you with all the details at the time of booking.


How do I pay for the fitting service?
Answer: 
Payment can be made securely through our website using a variety of payment methods, including credit/debit card.


Do I need to be present during the fitting service?
Answer: 
We recommend that you or someone you trust be present during the fitting service to ensure that everything goes smoothly. However, if you are unable to be present, our fitters can work independently as long as they have access to the area.


What should I do if I have a problem with the fitting service?
Answer: 
If you have a problem with your fitting service, please contact us immediately so we can investigate and resolve the issue. We take customer satisfaction very seriously and will do our best to ensure that any problems are resolved as quickly as possible.


Do you offer any additional services, such as removal of old flooring?
Answer: 
Yes, we offer additional services such as removal of old flooring and disposal. These services can be discussed with our team at the time of booking.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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