Return & Refund Policy
You have a right to cancel your order (prior to shipment) for any “Online Only” products purchased on this website, for a full refund.
Cancellations and alterations cannot be accepted once the material has been cut. Cancellations will not be accepted unless in writing. Specials which are made to order cannot be cancelled once production or implementation has been started.
You have 14 statutory days starting from the first working day after you have received your order to cancel and return all products for a full refund unless there is one of the above reasons. However, the customer must contact us to arrange collection via our preferred carrier and the products must be unused and in the original packing. A collection charge which matches the value of the delivery charge originally paid will also be chargeable. If any boxes have been opened or the product is returned and you do not have the original packaging, this will be deemed as acceptance of goods and we will accept or decline the return at our discretion. To cancel your order please contact our Customer Services team via Contact Us
Any unpaid carrier charges will be deducted from your refund (see ‘Cancelling Your Order’ above). If you refuse to accept delivery of your order for any other reason than the product being damaged in transit, you are liable for return carrier charges incurred by your refusal.
If it is found that any of the larger products upon delivery will not fit through any doors or stairwells and the product is subsequently returned or refused, you are responsible for all return carrier costs. We would therefore recommend that you ensure the product will fit and can be transported to its ground floor point of delivery easily.
All goods must be checked prior to cutting. Claims may not be accepted if goods are cut or fitted. Complaints arising from poor fitting cannot be accepted. Claims cannot be inspected until an official claims form has been completed and emailed back. Goods cannot be returned without the consent of the manufacturer. Any goods sold with prior knowledge of faults cannot be considered for complaint. Any cost incurred due to the replacing of faulty goods will not be accepted for claim. If goods require replacing claims will only be honoured up to the cost of the original product.
Unless fitting and floorcovering services are not cancelled 48 hours ago before fitting or implementation appointment, received payments will not be refunded. If fitting and implementation appointment cancelled before 48 hours ago before planned time 50% of amount in total will be refund. When the order is cancelled from ordered time onwards up to 24 hours, it will be full refund in 2 weeks.
Read our Terms&Conditions for more info
